Let me suggest

Attach file on Reply

When replying to an issue, user should can be attach file to the thread.
So, when user replying to an issue, they can attach file while changing the issue status.

5 votes
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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminBacklog Support (Admin, backlog) responded  · 

    Thank you for your feedback.

    If many users wish to attach files and change status of the issue by replying to the emails, we’ll consider to add this feature.

    For other usrs:
    Please vote for this idea and/or add comments if you support this idea.

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